Delivery Information

DELIVERY COSTS

FREE DELIVERY TO MAINLAND UK ON ORDERS OVER £500!

ENGLAND & WALES DELIVERY £30 PER ORDER (under £500)

SCOTLAND & IRELAND £65 PER ORDER (all orders)

Orders to be made over the phone

Please contact for Delivery Prices to Europe

Timescales

Standard delivery usually within 10 days

We aim to get your item to you as quickly as possible, you should receive your items within 10 working days of ordering. However due to high demand some of our items may take up to 8 weeks.

Should an item be out of stock one of our sales team will advise you on a delivery date as soon as possible. For urgent deliveries please contact us to ensure your item is in stock.

We aim to deliver your furniture within the time quoted on our website when you place your order. If circumstances change, we will contact you. If, however, if it is delayed due to circumstances beyond our control, then we cannot accept any liability for consequential loss.

Some of our deliveries are managed by an external courier. They will call you before the delivery to arrange a suitable date and time. Deliveries can only be made Mon-Friday 8-5pm unless otherwise arranged with the courier.

Please Note delivery is to the doorstep only. Many of our items are very heavy and you may require a friend or family to help you move the packages.

In the case of flats or apartments, delivery is to the first communal door only.

Please ensure the item will fit through any doors or passage ways prior to delivery. If you have any concerns please do not hesitate to contact us. We will be happy to provide you with measurements.

Your furniture comes flatpacked and ready to assemble. Our couriers cannot assemble the items for you.

INTERNATIONAL DELIVERIES.

Arrangements can be made for international deliveries, prices can be obtained on request. Please note there are no returns on international transactions and glass items can not be insured against damage due to the nature of the product. If you wish to arrange your own courier we will be happy to assist.

FRAUDULENT CARDS

DELIVERIES TO AN ADDRESS OTHER THAN THAT OF THE CARDHOLDER WILL REQUIRE PROOF OF I.D. SUCH AS A PASSPORT, DRIVERS LICENCE OR THE CARD YOU PAID WITH. This is to prevent the risk of fraudulent activity on this website. Fraudulent and suspicious transactions will be reported to the police.

REFUND & RETURNS

Every effort will be made to ensure that the goods you have ordered arrive undamaged and without defect.

It is the customer's responsibility to check the general conditions (signs of breakage, condition of the pallet, condition of the outer packaging, sign of broken glass, sound of shattered glass) of the

goods before accepting it. The customer can refuse delivery if the general condition of the pallet/outer packaging have a reasonable
sign of damage.

Should you find your package is damaged, please make a note of this with your delivery driver or refuse delivery. We will do our best to provide you with either a replacement or a refund as soon as possible.

Due to the nature of our products we can not provide refunds for broken items after delivery has been completed.

YOU MUST CHECK THE ITEM ON DELIVERY & REFUSE THE DELIVERY TO ENSURE A REFUND IS GIVEN.

If you accept a faulty item, ALL damaged/faulty goods should be returned to us within 7 days for a replacement to be issued.

Should you find any parts or items are missing from the packages please contact us within 7 days of delivery and we will aim to replace the missing part as soon as possible.

Thank you for shopping with us.

CONTACT INFORMATION	DELIVERY INFORMATION
Sales & Stock Equiries T: 01462 440912 info@modernhomeuk.com or use our contact us form We currently do not have a showroom	We aim to deliver within 7 working Days You will receive a call prior to delivery to arrange a suitable date and time. Deliveries are made Monday to Friday 8am-6pm Saturday deliveries are available upon request but are subject to additional charges. If you require an urgent delivery please contact us If the item you order is out of stock a member of staff will notify you as soon as possible. DELIVERY IS FREE WHEN YOU SPEND OVER £500 All other purchases are subject to delivery charges at £30 for England & Wales or £65 for Scotland
OPENING TIMES	HEAVY ITEMS
Lines are open Mon - Fri 9am - 6pm Sat & Sun 10am - 4pm Call: 01462 440912	For heavy items such as our extending tables and large dining tables please ensure you have sufficient help on delivery. Our deliveries are sent on pallets and are only to the first communal door. If you require assistance on delivery please contact us prior to ordering so we can make arrangements. Two man delivery services may not be included in the FREE service.